This describes the essential skills and knowledge and their level required for this unit

Essential knowledge

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role

These include knowledge of

Legislative requirements and provisions relevant to area of service delivery

Program development and evaluation

Effective operation of networks

Indicators of health and other complex issues outside of immediate area of client service delivery

Accepted practices for delivery of services to particular clients in work area

Issues affecting particular client groups including

incomeeconomic

health

social

community support and interaction

education and training

employment

Essential skills

It is critical that the candidate demonstrate the ability to

Administer organisations testing instruments to assess client needs

Select appropriate services from a range of services provided by the organisation in the broader community to match client needs

Develop and maintain appropriate networks

Provide referrals to relevant organisations or providers of specialist services based on assessment of client needs

Demonstrate application of skills in

coordination of work teams

client service delivery

analysis of complex information

decisionmaking under pressure

In addition the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role

These include the ability to

Use and coordinate the use of relevant information technology effectively in line with occupational health and safety OHS guidelines

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria Required Skills and Knowledge the Range Statement and the Assessment Guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate this unit of competency

The individual being assessed must provide evidence of specified essential knowledge as well as skills

This unit is most appropriately assessed in the workplace or in a simulated workplace setting under the normal range of workplace conditions

Assessment may take place on one or more occasions but must include a number of clients with particular needs

Access and equity considerations

All workers in community services should be aware of access equity and human rights issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular issues facing Aboriginal and Torres Strait Islander communities workers should be aware of cultural historical and current issues impacting on Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues in particular relating to factors impacting on Aboriginal andor Torres Strait Islander clients and communities

Context of and specific resources for assessment

This unit can be assessed independently however holistic assessment practice with other community services units of competency is encouraged

Resources required for assessment include access to relevant workplace or simulated realistic workplace setting where assessment may take place

Method of assessment

Assessment may include observations questioning or evidence gathered from the workplace eg testimonials from clients and colleagues

Assessment may include observations, questioning or evidence gathered from the workplace
e.g. testimonials from clients and colleagues

Clients include:

Language and interpersonal skills include:

Client services include:

Clients with particular needs may include:

Information collection mechanisms include:

Networks include:

Feedback may be from: